I ordered a brand new Ј999 Apple iPhone 14 Plus from Amazon but when the package arrived it contained two candles and no sign of the mobile. 
I was bemused at first, but now I'm fuming as Amazon is refusing to refund me for the device.
A.

B., Sussex.




The art of getting a Ј7,600 refund after being fobbed off by... SALLY SORTS IT: Tax return fraudster used my name to swindle... It also helps to collect evidence, including photographs of the packages that have been damaged or tampered with, and of whatever was substituted for a genuine order.

If signing for a delivery that can't be opened in front of the courier, add the words ‘not inspected', which could help if issues emerge on opening.
Opting for a delivery to be made to a ‘safe place' or a neighbour can make problems harder to resolve later.
Consider requesting signed-for delivery only, particularly for high-value items. If the retailer won't play ball, try to request reimbursement via a claim under Section 75 of the Consumer Credit Act, if the purchase was by credit card and the item cost between Ј100 and Ј30,000.
The card provider is jointly liable with the retailer if something goes wrong with a purchase.
If a debit card was used, consider raising a chargeback dispute — an informal arrangement offered by banks for customers who do not get the goods or services they have paid for.