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Cable internet is a tried-and-true means of delivering fast download speeds to people's homes, and Cox Communications offers the service to more than 20 million of us here in the US. Billing itself as and boasting nearly $12 billion in annual revenue, Cox serves more than 6 million residential and business customers, and offers cable internet in 18 states and Washington, D.C.
If you live within that footprint and Cox is an option at your address, there's a good chance you've at least considered it -- especially if [url=/news/best-fiber-internet/]faster fiber plans from other providers aren't available where you live. In cases like that, Cox's cable speeds are likely the next best thing and certainly faster than what you'll get from DSL, satellite or a fixed wireless connection. 













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Cox's strongest customer service rating came from the US West region, where JD Power scored it just above the category average.

JD Power



Meanwhile,  also takes its own look at ISP customer satisfaction each year. Cox was included in three of the four regions surveyed in 2020 -- it did slightly better here overall than it did with the ACSI, but still ended with scores that were slightly below the overall average for the internet providers surveyed in two of those three regions. 

We'll start in the East, where Cox finished with a score of 713 out of 1,000 -- slightly below the overall region average of 727, and behind Xfinity (726), but ahead of cable rivals Spectrum (696) and Optimum (693). Cox was closer to average in the South region with a score of 734, trailing the overall category score of 738 and, again, Xfinity (748). Still, it was a good enough finish to beat out a couple of other cable internet providers, namely Spectrum (732), Sparklight (711) and Suddenlink (667).

Cox's best finish came in the West region, where its score of 721 sits just above the regional average of 718. Among cable internet providers, both Sparklight (730) and Xfinity (724) did a little bit better, but Cox still finished ahead of Spectrum (714) and Mediacom (670).

To sum it up

If [url=/news/best-fiber-internet/]fiber internet is available in your area, then you'll likely be better off going with that, as you can expect faster speeds (particularly uploads) and better value, too. If not, then a cable provider like Cox is probably your next best option, with faster speeds than you'll get by going with DSL, satellite internet or with a fixed wireless connection.

I can't say that you'll be getting a great value with Cox, though, especially given that other major cable providers like Xfinity and Spectrum offer faster plans for less per month. Then again, if you're living in an area with limited options for high-speed internet, you might not have many other options. 

As for Cox's data caps, they might seem off-putting, but the terms surrounding them are about as reasonable as you'll find from an internet provider -- enough so that the company's over-inflated unlimited data bundles probably aren't worth it for most subscribers.

All of that makes Cox worthy of consideration for high-speed internet at home. Just remember to stay wary of those price hikes.

Cox home internet FAQs








Can I bundle Cox home internet with other services?















Yes, you can. Like with most cable providers, Cox offers , along with bundles that include home phone service, security monitoring, and home automation.





















Are there any perks or other features available to Cox subscribers?















In addition to [url=]the network of hotspots mentioned earlier, Cox also offers a feature called , which promises to reduce lag by up to 32% while gaming online. Elite Gamer comes at no additional charge if you're using Cox's Panoramic Wi-Fi modem or router. If you're using your own modem, Elite Gamer costs $7 a month.





















Does Cox offer any discounts for low-income customers?















Yes. Cox offers a 50Mbps, $10-a-month plan for low- or fixed-income families called [url=]Connect2Compete. Homes with children who receive free or reduced-price school lunches should qualify -- you can learn more or check eligibility.

Cox is also participating in the government's [url=]Emergency Broadband Benefit, which offers a $50 home internet discount for those who qualify. That program began accepting applications on May 12.














Originally published May 20, 2021
Update, May 21: Adjusted text to reflect that the monthly price for Cox internet service goes up after a year regardless of whether or not you accept the promo rate.
































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