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How to use Vroom to buy a car Advertiser Disclosure Advertiser Disclosure We are an independent, advertising-supported comparison service. Our mission is to help you make better financial choices by providing you with interactive financial calculators and tools as well as publishing objective and unique content. We also allow you to conduct your own research and analyze information for no cost and help you make sound financial decisions. Bankrate has partnerships with issuers, including but not limited to American Express, Bank of America, Capital One, Chase, Citi and Discover. How We Make Money The deals that are advertised on this site are from companies who pay us. This compensation may impact how and where products are displayed on this site, including for instance, the order in which they appear in the listing categories and other categories, unless prohibited by law. This applies to our mortgage or home equity products, as well as other products that lend money to homeowners. However, this compensation will have no impact on the information we publish, or the reviews that you read on this site. We do not contain the universe of companies or financial offerings that could be available to you.



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6 min read . Published October 24, 2022
Written by Rebecca Betterton Written by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She is a specialist in helping readers to navigate the ways and pitfalls of taking out loans to purchase a car.







Editor: Rhys Subitch Edited by Auto loans editor

Rhys has been writing and editing for Bankrate since late 2021. They are committed to helping readers gain the confidence to control their finances through providing precise, well-studied information that breaks down otherwise complex topics into manageable bites.









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Over the past few years the ease of internet shopping has entered the industry of , and the convenience of buying a car from the comfort of home is difficult to beat. Vroom, a website which sells used vehicles is among the many alternatives that are available. The aim of Vroom is to make the process easy and easy. The simplicity of the process comes with a longer than usual return time and the option of financing however it also means a less extensive range of vehicles and a limited availability of state vehicles. If you are considering selling your vehicle or buying your next set of wheels through Vroom, first understand the process so you are able to get the best deal. Illustration by Bankrate What to expect when purchasing a car through Vroom Similar to its competitor on the internet , Vroom has an online showroom that has thousands of vehicles to choose from. These vehicles have all received the CarFax stamp of approval and new vehicles are being added each week. From order to delivery can be completed completely online, so there's no stress at the dealership. But the haggle-free experience does mean fixed prices and no chance to negotiate for a better price. How to buy a car using Vroom The Vroom car buying process , from searching to delivery is done fully online, and can be done in just a few simple steps. You can shop online for a car to begin the process of buying a car start, just input your zip code on the main page, there you can browse through the thousands of low-mileage cars and trucks on the market. Next, you will be shown cars in your area organized by main categories like price or body kind, year or even the features. If you have your sights in a specific car you can search for it. Look at a variety of vehicles once you find a few vehicles you are interested in it is possible to take advantage of photos as well as an immersive 360-degree view of your potential purchase. There is no chance to try a test drive before signing on the dotted line, make sure to pay careful attention to offered features and the vehicle's appearance in this stage. If you want to proceed for a particular car just click"get started" or click the "get started" button. You will be directed to a login page where you will make an account. To make your account you'll have to input your personal details. Apply for vehicle financing While Vroom does not offer vehicle financing directly but it does work with a dozen banks and lending partners to provide financing to Vroom drivers. If you prefer to work with your personal bank, or make a cash payment upfront it is possible to work directly with a car dealer. Vroom also offers a trade-in program. If you need to trade in your car of choice, just give your car specialist some details about it and arrange for an appraisal. After you've sorted out how you'll be paying for your car, you must now take the necessary steps to make the car legally yours. Expect a telephone call from one Vroom's vehicle experts who will provide the secure URL to upload a photo of your driver's license along with evidence of insurance. Next, you will place an refundable deposit which will hold the vehicle for 72 hours, this amount is dependent on the vehicle, but it locks the car for you to keep. Based on the details of your purchase, Vroom will either send you the necessary paperwork or email the documents to you for you to sign electronically. It is crucial that you sign the documents in the timeframe of 24 hours. Get the vehicle delivered Once the paperwork is signed you will be contacted by the Vroom Delivery Support Team. The team will be sure to keep you informed throughout the delivery process and typically takes about 10 to 14 days from the time of the purchase. The cost of delivery will vary depending on the area you live in. However, you should be prepared for a few costs for delivery. The approximate non-refundable cost is $2,999. The vehicle can deliver to you at house or a convenient location nearby. After the vehicle is delivered, you'll have up to a time or approximately 250 miles in which to determine whether you would like to keep it. Remember that even though you will be refunded the purchase price, all other costs accrued will not be reimbursed. Bankrate tip
Your Vroom vehicle will arrive with temporary tags so be sure to get the tag removed prior to the arrival to make the car fully yours.


What can you be expecting when selling a car using Vroom Vroom doesn't just offer vehicles for sale, but also has a program that allows you to sell your vehicle directly to them -- vehicle pickup included. Like the car buying process , this can be completed completely online. The primary benefit of working with Vroom to sell your car is its convenience. You could get a better offer than a traditional company, but the ease of pickup via contactless technology could be worth a lower sale price. How to sell a car with Vroom The process of selling your vehicle to Vroom takes only a few steps that require you to share a bit about your vehicle, arrange for pickup and get paid. To determine the value of your vehicle, as with all selling scenarios, you must first share the basic details about your vehicle. On Vroom's main selling page you'll need to enter the license plate number as well as state. According to the website, it takes as little as two minutes to receive the initial estimate. The figure is based on Vroom's proprietary buying system that is based on data from similar transactions. The price is valid for up to a two-week period or for 250 miles. Check your vehicle's information. If you accept the price proposed and would like to take the next steps you need to upload the information regarding yourself and your vehicle. Included are images of your photo ID registration, title, and odometer. Make arrangements for pickup of your vehicle. will be called by the Vroom team to arrange for your car to be collected from your driveway or at an appropriate location close by. After confirmation of pickup occurs you will receive payment by the method either direct deposit, or a check sent by mail. There are pros and cons to Vroom Buying or selling with Vroom is a great option for those who want to stay away from dealerships but it may not offer the same competitive prices on both fronts So, weigh the advantages and drawbacks. The advantages of Vroom The most significant advantage of Vroom is its convenience. purchasing your next car or selling it online completely with the ability to have your new wheels be delivered to your doorstep is an appealing possibility. Alongside the ease of selling and buying on the internet, Vroom also offers additional coverage with each purchase. Specifically, Vroom cars carry an extended 90-day warranty that will, as per its website, reduce the cost that arise from mechanical breakdown repairs, parts, or labor. Secondly, Vroom offers one year of roadside assistance free with the purchase of a vehicle. Although many lenders provide similar coverage programs, the assistance from Vroom is a nice perk. There are some disadvantages to Vroom Although selling your vehicle to Vroom does come with a level of convenience that is not available when selling your car privately however, you are unlikely to get as much profit. When you deal with a private seller , you are the sole beneficiary of the sale. When working with Vroom -- like any used car sales firm, there are many moving parts which need to be covered also. Additionally, drivers looking to buy with Vroom will be met with high fees and less-than-competitive financing rates. While Vroom is partnered with a variety of lenders, none of them cater to those with poor credit. If you are considering buying with Vroom consider elsewhere. One of the biggest drawbacks for Vroom is the fact that they sell used vehicles. While buying is a great option for many drivers, if want to purchase a brand new car then Vroom isn't for you. Review of Vroom The majority of the reviews for Vroom's service as well as overall customer experience is overwhelmingly negative. The most notable is that Vroom's Better Business Bureau accreditation has been revoked, which leaves Vroom with an F-grade. The BBB identified the most common complaints about consumers receiving cars which were not as pictured on the website as well as delays in delivery, and concerns about delivery drivers who threatened to harm. Unfortunately, the BBB isn't the only organisation warning drivers. Trustpilot rates Vroom with a score of "bad" by giving it 1.2 stars. Reviews as recent as July 2022 mention similar problems with delays in delivery and unidentified mechanical problems. Although it's evident that a majority of lending and selling sites have negative feedback online, they're more dramatic than usual. Carvana, for example, holds a 3.7 Trustpilot ranking -- while not perfect, the average score is less alarming than the scores Vroom offers. What can you do to ensure you get the top vehicle from Vroom To maximize the benefits of the features Vroom has to offer it is important to look beyond the online showroom using sources like Edmunds and Kelley Blue Book to get more honest opinions about your potential car. You should also take the vehicle to a trusted mechanic as soon as it is delivered. To get the best financing deal be certain to go outside of Vroom to receive the most competitive rate. And if you are looking to sell your car to Vroom it is wise to begin by looking around or go to a dealer, in order to confirm you are not losing potential profits. Should I purchase my next car from Vroom? In the end, the system Vroom has implemented to buy or sell is attractive due primarily to its frictionless delivery and fully online process. But , given the denial of BBB accreditation and large majority of online feedback negative, you should be cautiously if you decide to buy or sell using Vroom.


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Writen by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She has a specialization in helping readers with the details of borrowing money to purchase an automobile.



The edit was done by Rhys Subitch Edited by Auto loans editor

Rhys has been editing and writing for Bankrate from late 2021. They are passionate about helping readers gain the confidence to control their finances with concise, well-researched and well-researched content that break down complex subjects into bite-sized pieces.






Auto loans editor




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