H_ th_ng m_ng LAN c_ng nh_ kh_i h_ th_ng ___ng truy_n c_ng v_i nh_ m_ng. B_i vi_t h__ng d_n c_ th_ download __t ph_n m__t Auto _i_n tho_i t_ v_n mang __n ng__i kh_ng c_n bi_t k_ thu_t. Ch_ __ng ch_n s_ m_y nh_nh g_i ra, ch_n s_ g_i v_o qu_y r_i. L_u t_n c_a t_i, tin nh_n, v_ trang website trong tr_nh duy_t n_y __n l_n so b_nh lu_n k_ ti_p c_a t_i. Gi_p c_ng ty v_n h_nh l_ng tru h_n v_ chuy_n nghi_p nghi_p h_a, __y m_nh ph_t tri_n.





Nh_ng chi ph_ ch_n mua thi_t b_ chuy_n __i v_n c_n _ang cao h_n l_a ch_n _i_n tho_i IP m_i nh_t v_i nhi_u t_nh n_ng hi_n __i r_ng so v_i _i_n tho_i c_. VNPT lu_n lu_n l_ng nghe v_ n_ng cao ch_t l__ng d_ch v_ nh_m m_c ti_u mang t_i nh_ng s_ thu_n l_i nh_t cho kh_ch h_ng s_n ph_m. B_i th_, c_ng ty ch_ng t_i ch_ y_u th_c ra __i m_t d_ch v_ VNPT Cloud Contact Center (VCC - T_ng __i _o th_ng minh) nh_m m_c ti_u thay th_ cho t_ng __i VNPT __n gi_n. T_ng __i _o l_ d_ch v_ _i_n tho_i d_ng internet tr_n n_n m_ng IP thay cho v_ s_ d_ng ___ng d_y _i_n tho_i k_o t_ b_u _i_n nh_ th_ng th_ng th__ng. Tuy nhi_n, chi ph_ mua thi_t b_ __ chuy_n __i _i_n tho_i th__ng sang _i_n tho_i IP Phone g_n b_i v_i chi ph_ mua m_t _i_n tho_i IP Phone m_i. T_ng __i _o d_ d_ng v_ __n gi_n t_ch h_p v_i c_c ph_n m_m kh_ng gi_ng s_n c_ c_a c_ng ty nh_ CRM, ERP, … th_ng qua API g_p c_ng ty v_n h_nh kh_i h_ th_ng m_t c_ h_i th_ng minh, __n gi_n.

V_y th_ l_c c_ cu_c g_i __n hay g_i ra, d_ch v_ t_ng __i _o s_ x_ l_ nh_ th_ n_o, m_i qu_ kh_ch coi h_nh _nh v_ ph_n t_ch b_n d__i __y. V_i h_nh lo_ic thu ph_ Pay-as-you-go, doanh nghi_p ho_n to_n c_ th_ h_y d_ch v_ thu_ t_ng __i _o b_t k_ khi n_o l_. Doanh nghi_p c_ nhi_u Tr_ s_ _ c_c th_nh ph_ hay c_c ch_ng ban _ __a _i_m kh_ng gi_ng nhau.

Gi_ s_ nh_ng m_y nh_nh c_a t_ng __i _o kh_ng online th_ kh_i h_ th_ng s_ t_ __ng __a ti_p cu_c g_i qua s_ _i_n tho_i c_ nh_n c_a nh_n vi_n c_p d__i ph_ tr_ch. Nh_ v_y s_ th_ng s_ b_ b_ l_ nh_ng cu_c g{i quan l_i tr_ng c_a qu_ kh_ch h_ng h_ng. Th_ng qua h_ th_ng IVR, __n v_ tr_in l_ c_ th_ th_ng k_ con s_ cu_c g_i theo m_c __ch __ h_ tr_ n_m b_t nhu c_u kh_ch m_t h_ng ho_c nh_ng thi_u h_t s_t c_n t_n tr_n __ ch_ __ng __a ra ph__ng _n xung kh_c ph_c. Vi_c th_ng k_ n_y ___c th_c hi_n qua vi_c qu_ kh_ch h_ng h_ng l_a l_a ch_n b_m nh_ng ph_m s_ theo k_ t_ng l_p IVR __ ph_n b_ v_o c_c _i_n tho_i vi_n chuy_n tr_ch v_ ___c kh_i h_ th_ng t_ __ng h_a ghi l_i.


T_nh N_ng Voicemail (H_p Th_ Tho_i)


B_n c_nh __ nh_n vi_n qu_n l_ c_n c_ th_ nghe c_c cu_c g_i ___c l_c _m __ ki_m tra ch_t l__ng nh_ng cu_c g_i n_y nh_ th_ n_o l_ v_ c_ h__ng _i_u ch_nh ph_ h_p n_u nh_ ph_t hi_n nay ra sai ph_m 1 c_ch nhanh ch_ng nh_t. N_ c_n c_ th__ng hi_u g_i kh_c l_ _i_n tho_i VOIP l_ _i_n tho_i d_ng b_n tr_n n_n m_ng LAN /MAN/ WAN ho_c m_ng Internet. N_ ___c s_ d_ng c_c g_i d_ li_u IP (tr_n m_ng LAN, WAN, Internet) v_i th_ng tin ___c truy_n chuy_n ch_ l_ m_ ho_ c_a _m thanh. B_i v_ _i_n tho_i IP k_t n_i th_ng qua c_ng Lan , ho_c wifi n_n s_ k_t n_i ___c m_i khi m_i _i_m v_ th_ng b_ ph_ n_m trong v_o __a l_ nh_ l_ ch_ng lo_i _i_n tho_i analog c_ th__ng d_ng ng_y x_a. Khi s_ d_ng __u s_ 1900 th_ kh_ch h_ng h_ng ph_i tr_ c__c v_ c_ng ty ___c t_n h__ng t_ch kh_u t_ nh_ cung cung c_p __u s_.



cho doanh nghi_p v_i nhi_u t_nh n_ng _u vi_t, c_ng nh_ng ch__ng tr_nh khuy_n m_i h_p d_n.

Doanh nghi_p kh_ng c_n thi_t __u t_ h_ l_u ___ng d_u _i_n tho_i d_nh ri_ng cho kh_i h_ th_ng, m_ ho_n to_n c_ th_ cho d_ng chung c_ng v_i h_ th_ng Internet hi_n t_i c_, kh_ch h_ng s_n ph_m ch_ c_n thi_t __u t_ thi_t b_ __u cu_i __ nh_n cu_c g_i.

T_p _o_n __ng vai tr_ c_t l_i trong vi_c __a n__c ta tr_ th_nh 1 v_o 10 qu_c gi_ c_ t_c __ v_c tri_n b_u ch_ y_u vi_n th_ng nhanh ch_ng nh_t to_n th_ tr__ng qu_c t_.

__i v_n ph_ng th_ __u s_ v_n th_ng thay __i v_ th_ng c_n b_t c_ gi_y t_ th_ t_c n_.



Ch_ng h_n nh_ ph_n m__t t_ng __i t_ch h_p CRM, t_ng __i _o VoIP ph_i k_t h_p O2O . Reseller Hosting Zhost _em k_ l_i m_t gi_i ph_p __n nh_ng __i l_ chia nh_ v_ ch_o b_n k_ l_i nh_ng g_i hosting __n nh_n vi_n m_c d_ng cu_i. H_y __ng k_ ngay l_p t_c __ t_n h__ng tr_n t_c __ v__t l_n tr_n tr_i c_a d_ch v_ Reseller Hosting v_ nh_n c_c ch__ng tr_nh _u __i h_p d_n. Hosting Windows - ASP .NET Hosting Windows l_ gi_i ph_p ch_y Website ___c x_y d_ng b_n tr_n m_ ngu_n .NET. Zhost cung c_p nh_ng g_i Hosting Windows t__ng th_ch v_i nh_ng nhu y_u c_a kh_ch h_ng m_t h_ng.

T_ng __i _o VoIP l_ m_t s_ khai s_ng s_a mang __n nh_ng c_ng ty hi_n t_i nay. Khi b_n _p d_ng c_ng ngh_ v_o b_t k_ th_ g_, n_ lu_n r_ h_n v_ ch_t l__ng h_n c_i t_ng __i _o c_. V_ th_, t_ng __i _o s_ gi_p doanh nghi_p v_o vi_c ti_t ki_m ng_n s_ch chi ph_ v_ t_ng h_a h_c l__ng cu_c g_i c_ng v_i kh_ch h_ng s_n ph_m r_ng.

Trong khi, c_ nhi_u t_nh n_ng n_ng cao kh_ng gi_ng s_ ti_n h_nh c_p nh_t trong t__ng lai ngay g_n. T_t c_ c_c ho_t __ng chuy_n s_c kh_ch h_ng m_t h_ng c_a doanh nghi_p __u ___c v_n h_nh b_ng tru, h_a h_c l__ng. Ti_n _ch n_i b_t c_a d_ch v_ t_ng __i _o - Call center c_c k_ phong ph_ cho nh_n vi_n cho d_ng. T_t c_ nh_ng cu_c g_i __u ___c m_ h_a v_ l_u tr_ __ qu_ kh_ch h_ng c_ th_ to_n quy_n qu_n l_ v_ chi ph_m s_t.


Quy Tr_nh Khai Tri_n D_ch V_


T_ch h_p d_ d_ng v_i c_c h_ th_ng CRM/ ERP v_ l_ v__t tr_i nh_t v_ API trong c_c kh_i h_ th_ng c_ng ngh_nh. Vi_c tr_in tr_ t_ng __i c_ng nh_ chuy_n ch_ nh_t k_ cu_c g_i ___c th_c hi_n nay ho_n to_n tr_c tuy_n. Doanh nghi_p __ng _ th_ th_c hi_n xu_ng k_ h_p __ng cung c_p t_ng __i _o theo y_u th__ng c_u. BizFly Cloud l_ m_t trong t_an c_ng ty __p _ng __y __ to_n b_ ti_u ch_, ch_ ti_u chuy_n m_n, an to_n tin t_c c_a n_n t_ng _i_n to_n __m m__o qu_n v_ Ch_nh ph_ _i_n t_/ch_ y_u quy_n _i_n t_ do B_ TT&TT b_nh nh_n. _i_u h__ng cu_c g_i l_ ch_c n_ng ph_n ph_i cu_c g_i __n nh_ng ph_n t_ chuy_n nghi_p bi_t li_n quan ho_c chuy_n ph_a cu_c g_i __n nh_n vi_n c_p d__i ngay s_t nh_t.

l_ kh_i h_ th_ng t_ng __i _o (read this post from Photointeriorpro) cloud – CRM, v_n h_nh ho_n to_n tr_n n_n t_ng _i_n to_n __m m_y, kh_ng c_n m_ m_i cung c_p m_, d_ng _a n_n t_ng, __ _n __nh API 100% __p _ng t_t c_ ng_n ng_ l_p tr_nh s_n. M_i ng_i tr__ng t_ng __i _o l_ m_t trong b__c ngo_c __y tri_n v_ng gi_p n_ng cao s_ l_ t__ng c_a nh_n vi_n c_p d__i, Khi __n ph_p t_ng __i vi_n c_ th_ l_m vi_c tr_n nh_. _i_u n_y _em s_ tho_i m_i v_ d_ ch_u, ti_n nghi g_p th_m ph_n ti_t ki_m ng_n s_ch chi ph_ v_ th_i gian di chuy_n cho nh_n vi_n. Ch_ng t_i __ tri_n khai v_ c_ng nhi_u d_ _n v_i _a d_ng quy m_, __p _ng __m b_o ch_t l__ng nh_t d_ch v_ v_ nhu y_u c_a doanh nghi_p. H_ng ng_n kh_ch h_ng h_ng _ang s_ d_ng d_ch v_ Oncall c_a ch_ _yng t_i, c_ng v_i h_a h_c l__ng v__t l_n tr_n tr_i, C_a H_ng ch_ng t_i v_ c_ng mong s_ ___c __ng h_nh c_ng c_ng __ng doanh nghi{p tr_n Vi_t Nam.



V_ c_ ch_ sinh ho_t, t_ng __i _o l_ t_ng __i d_ng internet, t_c truy_n _m thanh, d_ li_u qua m_ng m_ng internet thay cho v_ ___ng d_y _i_n tho_i truy_n th_ng cu_i ngu_n. Thay v_o __, doanh nghi_p ch_ mu_n s_ d_ng _ng d_ng t_ng __i _o b_n tr_n m_y t_nh, di __ng __ chuy_n s_c kh_ch h_ng h_ng ho_c d_ng _i_n tho_i IP v_i d_y m_ng lan. Nh_ v_y, nh_n vi_n th_ng mu_n __n v_n ch_ng v_n c_ th_ cho d_ng s_ _i_n tho_i c_ng ty __ cskh. Doanh nghi_p kh_ng c_n thi_t m_c d_y _i_n tho_i, ch_ c_n connect internet/3G, __ng nh_p v_o ph_n m_m t_ng __i _o tr_n _i_n tho_i/m_y t_nh __ ch_m s_c kh_ch h_ng m_t h_ng ho_c s_ d_ng _i_n tho_i IP v_i d_y m_ng LAN. Hi_n nay, m_t s_ ph_n m_m t_ng __i _o c_n cung c_p cho d_ch v_ nghe-_i_n tho_i tr_c ti_p tr_n website/_ng d_ng t__ng t_ nh_ t_nh n_ng g_i video c_a Facebook/Zalo. StringeeX h_ tr_ t_ch h_p c_ng d_ng NGHE - G_I si_ng s_c qu_ kh_ch h_ng m_t h_ng tr_c tuy_n c_c k_ nhanh ch_ng, ch_ trong 15 ph_t th_ng qua connect API.

M_c d_ ph_i tr_ th_m chi ph_, vi_c _p d_ng m_t group h_ tr_ chuy_n d_ng c_ th_ l_ m_t trong b__c c_n thi_t __n m_t s_ doanh nghi_p ham mu_n x_y d_ng kh_i h_ th_ng c_a h_. T_ng __i _o hay c_n ___c g_i l_ trung t_m cu_c g_i _o l_ m_t trong fakei ph_p g_p t_ng __i vi_n, c_ th_ ti_u th_ cu_c g_i c_a qu_ kh_ch h_ng s_n ph_m t_ nhi_u v_ tr_ __a l_ kh_ng gi_ng nhau. T_ng __i _o c_ th_ n_i r_ng l_ 1 trong b__c ti_n m_i v_o ng_nh d_ch v_ kh_ch m_t h_ng 4.0. D_ch v_ n_y __ v_ _ang th_c hi_n nay v_ c_ng t_t s_ m_nh c_a m_nh, gi_p __n n_ng su_t th_c hi_n vi_c c_a con ng__i t_ng th_m __ng k_ v_ gia t_ng s_c m_nh c_a c_ng ty. V_ nh_ng kh_ng gi_ng bi_t n_y n_n _i_n tho_i IP l_ thi_t b_ ph_ bi_n __i nh_t __p _ng ___c _i_u khi_u n_i d_ng d_ch v_ t_ng __i _o tr_i qua c_ s_ h_ l_u c_a m_ng Internet to_n th_ tr__ng qu_c t_. Nh_ v_o s_ v_c tri_n c_a Cloud Computing (_i_n to_n __m m_y) v_ c_ng ngh_, t_ng __i PBX __ mang __n s_ ho_t b_t r_ng.



Ph_t nh_c ch_ mang __n kh_ch h_ng nghe trong th_i gian nh_n vi_n c_p d__i t_ v_n _ang b_n. C_ th_ m_ r_ng l_n th_i gian nhanh ch_ng, d_ d_ng m_ th_ng b_ ph_ thu_c nh_ m_ng. Ti_t ki_m chi ph_ Khi li_n l_c n_i b_ gi_a nhi_u Tr_ s_ kh_ng gi_ng nhau. Mi__n phi_ hoa_n toa_n chi phi_ li_n la_c gi__a ca_c chi nha_nh b_n tr_n ca_c vu_ng _i_a ly_ kha_c nhau. V_ng l_u tr_ thu thanh r_ng l_n (c_ th_ gia t_ng dung t_ch t_y _).